Returns & Exchanges

At 800Flower, we strive to ensure your home floral arrangements and botanical decor arrive in perfect condition. If you are not completely satisfied with your purchase, our dedicated team is here to assist with timely returns and replacements.

Return Process

• 1.
  Contact Support

  Notify our customer care team within 24 hours of delivery if your flowers or plants arrive damaged or do not meet your expectations.

• 2.
  Provide Documentation

  Email a clear photograph of the product and your order number to our support alias so we can assess the condition of the items.

• 3.
  Assessment & Approval

  Our floral experts will review your request and confirm eligibility for a return, exchange, or store credit based on our freshness guarantee.

• 4.
  Resolution

  Once approved, we will schedule a complimentary pickup of the original item and coordinate the delivery of your replacement or process your refund.